Terms and conditions

Welcome to Lalbay.com. This Agreement applies to all of the websites where it is posted (collectively Lalbay sites”).  By using one of theLalbay Sites, you accept this Agreement and certify that you are above the age of majority in your jurisdiction.  Additional terms and conditions apply to some services offered on the Lalbay sites and may be found at the place where the relevant service is offered.  

We may change the terms of this Agreement from time to time.  By continuing to use any of the Lalbay Sites after we post any such changes, you accept the Agreement, as modified. 


You certify that the information you provide on the Lalbay.com is accurate and complete.  You will be responsible for the confidentiality of your password and for all statements made and acts or omissions that occur on your account.  If you believe someone has used your password or account without your authorization, you must notify Lalbay immediately.  Your account may also be restricted or terminated for any reason, at our sole discretion. We may also change, restrict access to, suspend, or discontinue the Lalbay, or any portion of the Lalbay Sites, at any time without notice.

Lalbay and its affiliates have no liability to you for content on the Lalbay Sites that you find offensive, indecent, or objectionable.  Certain videos, movies, TV programs, video games, and computer games are labeled with age restrictions and may be intended for mature audiences only.  By ordering an age restricted item, you certify that you satisfy the age restrictions.

You are prohibited from:

•     Violating or attempting to violate the security of the Lalbay.com;  
•     Using any device, software, or routine to interfere or attempt to interfere with the proper working of the Lalbay.com; or
•     Using or attempting to use any engine, software, tool, agent or other device or mechanism (except the search mechanisms provided by Lalbay or other third party web browsers) to navigate or search the Lalbay.com. 



All billing information provided must be truthful and accurate.  Providing any untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation.  Prior to accepting an order we may also request additional information from you.  We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.  If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.  We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.  Lalbay may request a pre-authorization for some orders placed online with a credit or debit card.  This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period.  Your card issuer determines the length of time the pre-authorization is held.  We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s).  You will not be charged for most orders until the order has shipped (excluding orders from Goodies Co.).  Some other exceptions when you will be charged at the time your order is placed are: (i) orders or preorders paid for with a Gift Card, eGift Card or PayPal account; and (ii) orders paid using the in-store “Cash” payment method.

Lalbay reserves the right to limit the quantity of items purchased per person, per household or per order for any reason.  These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address.  We will the notify customer should such limits be applied.  Lalbay also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers.  For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any product(s) from Lalbay.com for the purpose of engaging in a commercial sale of that same product(s) with a third party.

By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Lalbay. The Marketplace Retailer will be responsible for all processing, shipping, returns, and customer service related to your Marketplace order.  Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy and cannot be returned to Lalbay. Stores or Lalbay.com.  Each Marketplace Retailer's shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer's Retailer Information page.



Lalbay cannot confirm the price of an item until after your order is placed.  Pricing errors may occur on the Lalbay Sites or through Lalbay Marketplace retailers.  Lalbay reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Lalbay.  Lalbay may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.  Pricing for products may be different on the Lalbay Sites or from prices available in Lalbay stores or on Lalbay mobile applications (pricing and availability remain subject to confirmation at checkout for mobile users).

It is important to note the following: (i) our physical stores do not honor Internet prices or competitor advertisements from outside of a physical store’s local trade territory; and (ii) our Lalbay.com e-commerce site does not price match with any other online or offline retailer.